Terms of Business

Go Wild Terms and Conditions

Last updated: August 2026

These Terms and Conditions apply to all bookings, admissions, visits and participation at Go Wild.

Please read them carefully before making a booking. They contain important information about bookings, refunds, supervision, waivers, safety and participation in physically demanding activities.

By making a booking, completing a Waiver, entering the Premises or participating in an Activity, you agree to these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

“Activity” means any trampolining, climbing, obstacle course, adventure play, Rainforest Course, interactive game, soft play, party activity or other activity or facility operated by Go Wild.

“Booking Confirmation” means the email or other written confirmation issued by Go Wild confirming the date, time and details of a Booking.

“Customer” means the person making a Booking for themselves and/or on behalf of one or more Participants or visitors.

“Go Wild”, “we”, “our” or “us” means Go Wild (Drusillas) Limited.

“Participant” means any person taking part in an Activity.

“Premises” means the Go Wild venue, including its activity areas, soft play areas, spectator areas, party rooms, catering areas, reception, car park and other associated facilities.

“Services” means the admission, Activities and other facilities or services provided by Go Wild.

“Waiver” means the Go Wild Participation Waiver and acknowledgement of risk that must be completed before taking part in applicable Activities.

2. General Terms

2.1 These Terms and Conditions, the relevant Booking Confirmation, the Waiver, any activity-specific safety rules and our Privacy Policy form the agreement between Go Wild and the Customer.

2.2 The Customer is responsible for ensuring that all Participants and other members of their party are made aware of and comply with these Terms and Conditions, the Waiver, all safety rules and all instructions given by Go Wild staff.

2.3 The Terms and Conditions in force when a Booking is made will normally apply to that Booking. Current operational and safety rules in force on the date of the visit will apply where reasonably necessary to protect visitors, staff or property.

2.4 No variation to these Terms and Conditions will be binding unless confirmed in writing by an authorised representative of Go Wild.

2.5 Go Wild may update these Terms and Conditions from time to time. The latest version will be published on our website.

2.6 Nothing in these Terms and Conditions affects a Customer’s statutory rights.

3. Bookings, Prices and Payment

3.1 All Bookings must be paid for at the time of booking unless Go Wild has expressly agreed otherwise in writing.

3.2 Prices will be those displayed at the time the Booking is made. Go Wild may amend its prices, products, packages or offers at any time, but price changes will not normally affect a Booking that has already been confirmed.

3.3 A booking request is not accepted until Go Wild issues a Booking Confirmation.

3.4 The Customer must check the Booking Confirmation promptly and notify Go Wild immediately if it contains an error.

3.5 The Customer is responsible for selecting the correct:

• Venue
• Date
• Session
• Activity
• Session duration
• Number of Participants
• Participant age category
• Ticket or package type

3.6 Go Wild is not responsible for errors made by the Customer when placing a Booking.

3.7 Tickets and Bookings may not be resold, offered for commercial resale or used as part of an unauthorised promotion. Tickets have no cash value.

3.8 Go Wild may cancel any ticket or Booking that it reasonably believes has been fraudulently obtained, unlawfully resold or otherwise misused.

3.9 Go Wild operates as a cashless venue. 

4. Customer Cancellations, Refunds and Amendments

4.1 Tickets and Bookings for Activities taking place on a specified date or during a specified period are non-refundable and non-transferable unless otherwise stated in the relevant product terms or required by law.

4.2 The statutory 14-day cooling-off period does not apply to leisure activities booked for a specific date or period.

4.3 Once a Booking has been confirmed, the Customer is not entitled to a refund, credit, transfer, amendment or alternative date because of:

• Illness or injury affecting the Customer or a Participant
• Pregnancy
• A change in personal circumstances
• Travel disruption or traffic delays
• Adverse weather where Go Wild remains open
• Failure to attend
• Late arrival
• Selecting an incorrect date, session or ticket
• Failure to meet an age, height, weight or supervision requirement
• Failure to complete a valid Waiver
• Refusal to watch or follow the safety briefing
• Refusal to wear the required grip socks or clothing
• A Participant deciding not to take part

4.4 Go Wild may, entirely at its discretion, agree to amend a Booking in exceptional circumstances. Any such agreement does not create an obligation to amend any other Booking.

4.5 Where an amendment is agreed, the Customer must pay any increase in price. Any reduction in price will not normally be refunded.

4.6 Any refund lawfully due will normally be returned using the original payment method.

4.7 Gift cards, vouchers, memberships and party bookings may be subject to additional product-specific terms.

5. Cancellation by Go Wild

5.1 Go Wild may cancel or materially alter a Booking where reasonably necessary for safety, operational, maintenance, staffing or other legitimate reasons.

5.2 Where Go Wild cancels an entire booked session and cannot provide the contracted Service, the Customer will be offered:

• A reasonable alternative date or session or
• A refund of the amount paid for the cancelled Service

5.3 Go Wild will not be responsible for travel, accommodation, childcare, loss of earnings or other consequential costs associated with a cancelled or altered Booking.

5.4 The closure or unavailability of an individual feature or Activity will not automatically entitle the Customer to a refund where the main booked Service remains available and is not materially different from that which was purchased.

5.5 Nothing in this section affects the Customer’s statutory rights where the Services provided are not as described or are not provided with reasonable care and skill.

6. Arrival, Check-in and Session Times

6.1 Customers and Participants must arrive sufficiently early to complete check-in, confirm their Waivers, obtain any required grip socks and watch the mandatory safety briefing.

6.2 The recommended arrival time shown on the Booking Confirmation should be followed.

6.3 Go Wild may refuse or delay admission where a Participant arrives too late to complete the required check-in or safety procedures.

6.4 Late arrival will not extend the booked session. All sessions finish at the advertised time.

6.5 A Participant who misses part or all of a session because of late arrival will not be entitled to a refund, credit or alternative session.

6.6 All members of a party should arrive together wherever possible.

7. Waivers

7.1 Every Participant entering an applicable Activity area must have a valid Waiver completed before participating.

7.2 Participants aged 18 or over must complete their own Waiver.

7.3 A Participant under the age of 18 must have a Waiver completed by:

• Their parent or legal guardian or
• Another responsible adult who confirms that they have authority from the Participant’s parent or legal guardian to complete the Waiver on their behalf.

7.4 A person completing a Waiver for another Participant confirms that:

• The information supplied is accurate
• They have the required authority to complete it
• They have explained, or will ensure the Participant understands, the applicable safety rules
• They accept responsibility for ensuring that the Participant complies with those rules

7.5 A person signing on behalf of an adult who does not have capacity to complete the Waiver must have appropriate legal authority or permission to do so.

7.6 Go Wild is entitled to rely on the authority confirmed by the person completing the Waiver. No other checks will be undertaken by Go Wild.

7.7 A Waiver will remain valid for the period stated on it, unless withdrawn, replaced or invalidated by a material change in the Participant’s health or circumstances.

7.8 Completion of a Waiver does not:

• Guarantee that participation will be permitted to use the Activities
• Remove the Participant’s responsibility to follow safety rules
• Make an unsuitable Activity safe for a particular Participant
• Exclude or restrict any liability that cannot legally be excluded

7.9 Go Wild may refuse participation where a Waiver has not been properly completed or where the information provided appears inaccurate or incomplete.

7.10 No refund will be given where participation is refused because the required Waiver has not been completed.

8. Acknowledgement of Risk

8.1 Trampolining, climbing, obstacle courses, soft play and adventure activities are physical activities involving inherent risks that cannot be eliminated completely.

8.2 Those risks may include:

• Slips, trips and falls
• Loss of balance or control
• Awkward landings
• Collisions with other Participants or equipment
• Cuts, bruises and soft-tissue injuries
• Sprains, dislocations and fractures
• Head, neck, back or spinal injuries
• Serious injury or permanent disability
• In extremely rare circumstances, death

8.3 Serious misuse of equipment or failure to follow safety instructions may result in serious or fatal injury.

8.4 By participating, each Participant acknowledges the nature of the Activity and accepts the ordinary risks inherent in taking part.

8.5 Participants must exercise reasonable care for their own safety and the safety of others.

8.6 Nothing in this section excludes or limits Go Wild’s liability for negligence where liability cannot legally be excluded.

9. Health and Medical Conditions

9.1 Participants must be reasonably fit and physically capable of undertaking their chosen Activity safely.

9.2 A Participant must not take part where they know, or ought reasonably to know, that their health or physical condition makes participation unsafe.

9.3 Participation may not be suitable for anyone who:

• Is pregnant or may be pregnant
• Has a heart or circulatory condition
• Has a neck, back or spinal condition
• Has fragile bones or a joint condition
• Has recently undergone surgery
• Is recovering from a recent injury
• Has a condition affecting balance, awareness or coordination
• Has a condition that may be aggravated by physical activity
• Has been advised by a medical professional not to undertake strenuous physical activity

9.4 Go Wild recommends that anyone who is pregnant does not participate in trampoline, climbing or other high-impact Activities.

9.5 Participants who are uncertain about their suitability should obtain appropriate medical advice before booking or participating.

9.6 The Customer and Participant are responsible for assessing whether an Activity is suitable for them. Go Wild staff cannot provide medical advice.

9.7 Relevant medical, accessibility or support requirements should be discussed with Go Wild before participation where reasonable adjustments or assistance may be required.

9.8 Go Wild may refuse or stop participation where it reasonably considers that continuing would present an unacceptable risk to the Participant or others.

10. Safety Briefing and Staff Instructions

10.1 All Participants must watch or receive the mandatory safety briefing before starting an Activity.

10.2 The safety briefing must be watched on site where this is required by Go Wild.

10.3 Participants must pay attention to and comply with:

• The safety briefing
• Safety signs and notices
• General park rules & Core rules
• Activity-specific rules
• Instructions from court marshals and other Go Wild staff
• Age, height and weight restrictions
• Instructions relating to the safe use of equipment

10.4 Completion of a previous safety briefing does not remove the requirement to watch another briefing where requested.

10.5 Go Wild staff monitor Activities for operational and safety purposes. Their presence does not transfer responsibility for a child from their parent, guardian or supervising adult.

10.6 Go Wild may prevent a Participant from beginning or continuing an Activity if they:

• Ignore a safety instruction
• Use equipment improperly
• Act in a reckless or dangerous manner
• Endanger themselves or another person
• Appear unable to participate safely
• Fail to comply with these Terms and Conditions

10.7 A Participant removed from an Activity for safety reasons will not be entitled to a refund or compensation.

11. Clothing, Grip Socks and Personal Items

11.1 All Participants must wear suitable clothing appropriate for physical activity.

11.2 Clothing must not include exposed buckles, sharp fittings, loose cords or other items likely to cause injury or damage equipment.

11.3 Go Wild trampoline grip socks must be worn by every Participant using the trampolines or any other Activity where grip socks are required.

11.4 Grip socks can be purchased during the booking process or on arrival.

11.5 Go Wild will refuse other operators’ socks.

11.6 Shoes must be removed where directed.

11.7 Jewellery, watches, keys, phones, coins and other loose, sharp or potentially hazardous items must not be taken onto activity equipment.

11.8 Long hair is recommended t0 be tied back for safety.

11.9 Participants may be refused access where they are not appropriately dressed or equipped. No refund will be provided in these circumstances.

11.10 Babies must not be carried onto activity equipment in arms, slings, carriers or similar equipment.

12. Supervision of Children

12.1 Parents, guardians and supervising adults remain responsible for the care, welfare, conduct and supervision of children in their party at all times.

12.2 Go Wild staff do not provide childcare and do not assume parental responsibility for any child.

12.3 Children aged 1–3 years using the trampolines must be actively supervised on the equipment by a responsible participating adult aged 18 or over.

12.4 A maximum ratio of two participating children aged 1–3 years to one participating adult applies on the trampolines.

12.5 The participating adult must:

• Hold the correct ticket;
• Complete a valid Waiver;
• Wear the required grip socks;
• Remain actively engaged in supervising the child; and
• Stay close enough to intervene where necessary.

12.6 Children aged 4–10 years may ordinarily be supervised from the side of the activity area without the supervising adult purchasing a participation ticket, unless a particular Activity or session requires the adult to participate.

12.7 Children must not be left unattended anywhere on the Premises.

12.8 A supervising adult must remain on the Premises throughout the child’s visit.

12.9 Non-participating spectators are admitted free of charge unless otherwise stated, but must remain within designated spectator areas and follow staff instructions.

13. Session and Activity Restrictions

13.1 All Activities are subject to the age, height, weight, ability and supervision restrictions advertised at the time of booking or displayed at the Premises.

13.2 Restrictions may differ between Activities and may be changed where reasonably necessary for safety.

Family Jump

13.3 Family Jump is intended for families and younger Participants.

13.4 Children aged 1–3 years must be actively supervised on the equipment by a participating adult aged 18 or over in accordance with section 12.

13.5 Participants aged 4 or over may participate without an accompanying adult on the equipment, subject to the supervision requirements applying to their age.

Toddler Time

13.6 Toddler Time is intended for children aged 4 years and under, subject to any lower age limit advertised for the session.

13.7 Every child must remain under the active supervision of a responsible adult throughout the session.

Open Jump and After School Jump

13.8 Open Jump and After School Jump are intended for Participants aged 4 years and over unless otherwise advertised.

Rainforest Course

13.9 Access to the Rainforest Course is restricted to Participants aged 4 years and over.

13.10 Participants must follow all additional safety rules and restrictions applicable to the Rainforest Course.

Soft Play

13.11 Soft Play is intended for children aged 1–4 years unless otherwise advertised.

13.12 Children using Soft Play must be supervised by a responsible adult at all times.

13.13 Food, drink, toys, jewellery, footwear and sharp or loose objects must not be taken onto Soft Play equipment.

13.14 Go Wild may require a child or adult to leave an Activity where applicable age or supervision requirements are not met.

14. Carers and Visitors with Additional Needs

14.1 Go Wild aims to make reasonable adjustments for visitors with disabilities and additional needs where it is safe and practicable to do so.

14.2 Qualifying carers accompanying a paying Participant with additional needs may be admitted or permitted to participate free of charge.

14.3 A free carer must be aged 18 or over.

14.4 Supporting documentation may be requested to establish eligibility.

14.5 Free carer admission does not automatically permit participation in every Activity. The carer must:

• Meet the applicable safety requirements;
• Complete a Waiver where participating;
• Watch the safety briefing;
• Wear the required grip socks; and
• Follow all staff instructions.

14.6 Visitors should contact Go Wild before booking where they wish to discuss accessibility, reasonable adjustments or whether an Activity is suitable.

14.7 Go Wild may amend its eligibility evidence or concessionary arrangements, but any changes will not affect statutory rights or the duty to make reasonable adjustments.

15. Conduct, Refusal of Entry and Removal

15.1 Go Wild may refuse entry, refuse participation or require a person to leave the Premises where it reasonably considers this necessary for safety, security, safeguarding, operational or behavioural reasons.

15.2 This includes where a person:

• Is abusive, aggressive, threatening, intimidating or disruptive;
• Harasses staff or other visitors;
• Engages in antisocial behaviour;
• Deliberately or repeatedly breaches safety rules;
• Acts recklessly or dangerously;
• Appears intoxicated or under the influence of alcohol or drugs;
• Is suspected of theft, fraud or criminal conduct;
• Damages or misuses property or equipment;
• Fails to supervise a child appropriately; or
• Otherwise presents a risk to themselves, another person or property.

15.3 Alcohol and illegal drugs must not be brought onto or consumed at the Premises.

15.4 A person refused admission or removed because of their own conduct or failure to comply with these Terms and Conditions will not be entitled to a refund or compensation.

15.5 Serious incidents may be reported to the police or another appropriate authority.

16. Activity and Facility Availability

16.1 Go Wild may close, suspend, substitute, modify or restrict access to any Activity, attraction, play feature, trampoline court, climbing feature, interactive game, Soft Play area, party room, café facility or other part of the Premises.

16.2 A closure or restriction may be necessary because of:

• Safety concerns;
• Inspection, repair or maintenance;
• Equipment failure;
• Cleaning;
• Staffing requirements;
• Private or group bookings;
• Capacity restrictions;
• An emergency;
• Utility failure; or
• Other operational reasons.

16.3 Go Wild will use reasonable endeavours to provide the principal Services booked but does not guarantee that every individual feature will be available throughout every visit.

16.4 The temporary closure of an individual feature will not entitle the Customer to a refund, discount, credit or compensation where the principal booked Service remains available.

16.5 Where a change materially alters the principal Service purchased, the Customer’s statutory rights will apply.

17. Parties and Group Bookings

17.1 Party and group Bookings may be subject to separate terms supplied during the booking process.

17.2 The Customer making a party or group Booking is responsible for:

• Providing accurate guest numbers;
• Ensuring all required Waivers are completed;
• Informing guests of arrival times and safety requirements;
• Ensuring children are appropriately supervised; and
• Ensuring the conduct of the group is acceptable.

17.3 Party areas and rooms must be vacated at the stated end time.

17.4 Late arrival will not extend activity or party-room time.

17.5 Reductions in guest numbers, absent guests or unused places will not normally result in a refund.

17.6 Additional guests are subject to availability and payment of the applicable charge.

17.7 Decorations must be approved by Go Wild and must not be fixed to walls, equipment or furniture without permission.

17.8 Only birthday cakes and other items expressly permitted by the applicable party package may be brought onto the Premises.

17.9 Dietary requirements and allergies must be communicated within the period stated in the party information. Go Wild cannot guarantee an entirely allergen-free environment.

18. Gift Cards and Vouchers

18.1 Gift cards and vouchers:

• Must be used before their stated expiry date;
• Cannot be exchanged for cash;
• Cannot be resold;
• Cannot be replaced if lost, stolen or misused unless Go Wild agrees otherwise; and
• Are subject to any restrictions stated when issued.

18.2 Expiry dates will not normally be extended except where required by law or expressly agreed by Go Wild.

18.3 Complimentary, promotional, raffle or goodwill vouchers may carry additional restrictions and may be withdrawn where they have expired, been misused or were issued in error.

19. Promotions and Offers

19.1 Promotions are subject to availability and any specific promotional terms.

19.2 Promotions:

• Cannot be exchanged for cash;
• Cannot normally be combined with another offer;
• Cannot be applied retrospectively to an existing Booking;
• Are non-transferable unless otherwise stated; and
• May be limited by date, session, capacity, product or eligibility.

19.3 Go Wild may withdraw or amend a promotion before a qualifying Booking is made.

19.4 Go Wild may cancel a promotional Booking where a code or offer has been used fraudulently, contrary to its terms or as a result of an obvious pricing or technical error.

19.5 Marketing offers are targeted initiatives and do not constitute a general reduction in admission prices.

20. Food, Drink, Smoking and Vaping

20.1 Only food and drink purchased at Go Wild may be consumed on the Premises unless management has given prior permission.

20.2 Reasonable exceptions may be made for:

• Baby food;
• Food required for a documented medical need;
• Food required because of a specific dietary requirement; or
• Other circumstances approved by management.

20.3 Picnics and takeaway food must not be consumed on the Premises unless expressly permitted.

20.4 Food, drink and chewing gum must not be taken into activity areas.

20.5 Smoking and vaping are prohibited throughout the Premises.

20.6 Alcohol must not be brought onto or consumed at the Premises.

21. Photography and Recording by Visitors

21.1 Visitors may take photographs or recordings of themselves and members of their own party for personal use.

21.2 Visitors must take reasonable care not to photograph or record other visitors without their permission.

21.3 Photography and recording are prohibited in:

• Toilets;
• Changing areas;
• First-aid areas; and
• Any other area identified by Go Wild.

21.4 Photography or recording must not interfere with an Activity, distract a Participant or involve taking a phone, camera or loose equipment onto activity equipment.

21.5 Go Wild may require photography or recording to stop where it is considered intrusive, inappropriate, unsafe or contrary to safeguarding requirements.

21.6 Anyone taking inappropriate or intrusive photographs or recordings may be required to leave and may be reported to the police.

22. Go Wild Photography, CCTV and Data Protection

22.1 Go Wild may arrange photography or filming for promotional, marketing, training or operational purposes.

22.2 Appropriate notices will be displayed or information provided where planned photography or filming is taking place.

22.3 Visitors who do not wish to appear in general photography or filming should notify a member of staff as soon as possible.

22.4 Appropriate consent will be obtained before using close-up or individually focused promotional images of children where consent is required.

22.5 CCTV operates throughout relevant parts of the Premises for safety, security, safeguarding and crime-prevention purposes.

22.6 Personal information, Waiver information, CCTV footage and booking data will be processed in accordance with Go Wild’s Privacy Policy and applicable data-protection law.

22.7 Go Wild is not responsible for photographs or recordings lawfully taken by independent visitors, although it may intervene where conduct breaches these Terms and Conditions.

23. Personal Property, Lockers and Lost Property

23.1 Personal belongings are brought onto the Premises at the owner’s risk.

23.2 Money, jewellery, phones and other valuables should not be left unattended.

23.3 Any lockers or storage facilities are used at the owner’s risk.

23.4 Subject to section 26, Go Wild is not responsible for loss, theft or damage to personal property unless caused by Go Wild’s negligence or another liability that cannot legally be excluded.

23.5 Lost property should be reported as soon as reasonably possible.

23.6 Go Wild will take reasonable steps to reunite identifiable lost property with its owner but cannot guarantee that an item will be found or returned.

23.7 Ordinary lost property may be retained for up to 30 days before being donated, recycled or disposed of.

23.8 Identification documents, keys, bank cards, electronic devices and other valuable or sensitive items may be retained for a longer reasonable period or passed to an appropriate authority.

23.9 Perishable, unhygienic, hazardous or low-value items may be disposed of immediately.

23.10 Any reasonable postage or delivery cost incurred in returning an item must be paid by the owner.

24. Damage to Property

24.1 Visitors must not deliberately, recklessly or negligently damage, interfere with or misuse any:

• Attraction or equipment;
• Building;
• Fixture or fitting;
• Furniture;
• Safety device;
• Signage;
• Electronic system; or
• Other property belonging to Go Wild or another person.

24.2 The Customer is responsible for the conduct of Participants attending under their Booking.

24.3 To the extent permitted by law, Go Wild may recover its reasonable repair, replacement, cleaning and associated costs where damage or loss is caused by a visitor’s deliberate, reckless or negligent act.

24.4 Wilful damage may result in removal without refund and may be reported to the police.

25. Car Park and Vehicles

25.1 Any car park provided is subject to availability.

25.2 Vehicles, bicycles and their contents are left at the owner’s risk.

25.3 Go Wild is not responsible for theft, loss or damage unless caused by Go Wild’s negligence or another liability that cannot legally be excluded.

25.4 Drivers must follow all signs, speed restrictions and staff instructions.

25.5 Vehicles must not obstruct access routes, emergency exits or spaces reserved for authorised users.

26. Limitation of Liability

26.1 Nothing in these Terms and Conditions excludes or limits Go Wild’s liability for:

• Death or personal injury caused by its negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory rights that cannot legally be excluded; or
• Any other liability that cannot lawfully be excluded or restricted.

26.2 If Go Wild fails to comply with these Terms and Conditions, it will be responsible for loss or damage that is a foreseeable result of its breach of contract or failure to use reasonable care and skill.

26.3 Go Wild is not responsible for loss or damage that is not foreseeable.

26.4 Go Wild is not responsible for injury, loss or damage arising from:

• The inherent risks of an Activity, except where caused by Go Wild’s negligence;
• A Participant’s failure to follow safety instructions;
• Reckless, inappropriate or unauthorised use of equipment;
• Inaccurate information supplied in a Booking or Waiver;
• A medical condition that was not disclosed where disclosure was reasonably necessary for safe participation;
• The actions of another visitor where Go Wild has not been negligent; or
• Circumstances outside Go Wild’s reasonable control.

26.5 The Services are supplied for private and domestic use. Go Wild is not liable for business losses, including loss of profit, revenue, business opportunity or business interruption.

26.6 Nothing in these Terms and Conditions makes Go Wild responsible for supervising children in place of their parents, guardians or supervising adults.

27. Indemnity and Recovery of Costs

27.1 To the extent permitted by law, the Customer will reimburse Go Wild for reasonable losses, liabilities, damages, claims, costs and expenses directly caused by:

• A deliberate, reckless or negligent breach of these Terms and Conditions by the Customer or a member of their party;
• Deliberate, reckless or negligent damage to property;
• Fraudulent or unlawful conduct;
• Wilful misconduct; or
• Conduct by the Customer or a member of their party that causes injury, loss or damage to another person.

27.2 This section does not require a Customer to indemnify Go Wild for loss caused by Go Wild’s own negligence, breach of contract or other wrongful act.

27.3 Go Wild will take reasonable steps to minimise any loss for which it seeks reimbursement.

28. Force Majeure

28.1 Go Wild will not be responsible for delay, disruption or failure to perform its obligations where caused by circumstances outside its reasonable control.

28.2 These circumstances may include:

• Fire, flood or severe weather;
• Natural disaster;
• Epidemic or pandemic;
• Government action or legal restriction;
• Terrorism, civil disorder or war;
• Industrial action;
• Cyber attack or failure of essential computer systems;
• Power, water, telecommunications or other utility failure;
• Failure or shortage of essential supplies;
• Closure of roads or transport infrastructure;
• Serious equipment failure not caused by a lack of reasonable maintenance; or
• An emergency affecting the safety of the Premises.

28.3 Go Wild will take reasonable steps to minimise disruption and communicate material changes where practicable.

28.4 Where a booked Service cannot be provided at all because of such circumstances, Go Wild will offer an alternative date or a refund for the affected Service as required by law.

28.5 Go Wild will not be responsible for consequential costs such as travel, accommodation, childcare or loss of earnings.

29. Website and Intellectual Property

29.1 Go Wild will use reasonable care to keep its website, timetables and product information accurate, but minor errors or interruptions may occur.

29.2 Go Wild may correct an obvious pricing, description or technical error. Where an error materially affects a Booking, the Customer will be given the option of accepting the correction or receiving a refund.

29.3 All copyright, trademarks, branding, graphics, photographs, written content, website content and other intellectual property belonging to Go Wild or its licensors remain their property.

29.4 Website content may not be copied, reproduced, distributed or used commercially without prior written permission.

29.5 Visitors must not use Go Wild’s name, branding or imagery in a way that suggests sponsorship, approval or affiliation without permission.

30. Assignment

30.1 The Customer may not sell, assign or transfer a Booking or their rights under it without Go Wild’s prior written agreement.

30.2 Go Wild may transfer its rights and obligations under the agreement to another company within the Drusillas group or to a successor operator, provided that doing so does not reduce the Customer’s rights.

30.3 Go Wild will notify affected Customers where a transfer materially affects their Booking.

31. Third-Party Rights

31.1 Unless expressly stated otherwise, a person who is not a party to the agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of it.

31.2 This section does not affect any right or remedy of a third party that exists independently of that Act.

32. Severability

32.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed to the minimum extent necessary.

32.2 The remaining provisions will continue in full force and effect.

33. Delay in Enforcement

33.1 If Go Wild does not immediately enforce a right under these Terms and Conditions, this does not mean that it has waived that right.

33.2 Any waiver must be confirmed in writing and will apply only to the particular circumstances for which it was given.

34. Governing Law and Jurisdiction

34.1 These Terms and Conditions are governed by the laws of England and Wales.

34.2 A Customer resident in England or Wales may bring proceedings in the courts of England and Wales.

34.3 A Customer resident elsewhere in the United Kingdom may also have the right to bring proceedings in the courts of the part of the United Kingdom in which they live.

35. Questions and Complaints

35.1 Questions, concerns and complaints should initially be raised with a member of the management team at the Premises so that Go Wild has an opportunity to resolve the matter promptly.

35.2 Written complaints should include:

• The Customer’s name and contact details;
• The Booking reference;
• The date and time of the visit;
• Details of the issue; and
• The resolution sought.

35.3 Go Wild will investigate complaints and aim to respond within a reasonable period.

36. Contact Details

Go Wild (Drusillas) Limited

Go Wild
Ghyll Road Industrial Estate
Ghyll Road
Heathfield
East Sussex
TN21 8AW

Email: [email protected]
Telephone: 01435 863277

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